Part-Time Tech & Customer Care Advisor

Singtel Group; Adelaide; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Discounts on Optus products

Connected Day

Diversity initiatives

Counselling services

Parental leave

Job summary

Optus in Golden Grove is seeking a part-time Retail Consultant to deliver outstanding customer experiences and build product knowledge across our tech solutions. You will understand customer needs, provide personalised recommendations, and support inquiries with empathy and clear communication.

Join a team that values culture, inclusion, and customer-first service, with opportunities to grow and contribute to a welcoming shopping environment.

Qualifications

• Customer service experience preferred.
• Ability to explain technology to customers clearly.
• Comfort with learning and explaining product features.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build strong product knowledge across the full range of tech solutions and explain them simply.
• Use listening skills and a service-centric approach to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries with empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first store environment by partnering with your team.
• Be adaptable and proactive to help during busy periods and keep the store running smoothly.

Skills

Customer service

Product knowledge

Listening skills

Communication

Empathy

Job description

Optus in Golden Grove is seeking a part-time Retail Consultant to deliver outstanding customer experiences and build product knowledge across our tech solutions. You will understand customer needs, provide personalised recommendations, and support inquiries with empathy and clear communication.

Join a team that values culture, inclusion, and customer-first service, with opportunities to grow and contribute to a welcoming shopping environment.