Part-Time Retail Service Consultant — Tech & Customer Care

Optus; Redcliffe; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Staff discounts on Optus products

Wellbeing support services

Opportunities for growth with the Opts

Job summary

Optus in Redcliffe is seeking a customer-focused Retail Service Consultant for a part-time role. You will be the face of Optus, delivering friendly support and helping customers find the right tech solutions.

You will build product knowledge, explain features plainly, listen actively, and de-escalate issues with empathy. Join a diverse team that values inclusion, wellbeing, and flexible arrangements.

Qualifications

• Positive, customer-focused approach to in-store service.
• Ability to explain technology solutions in simple terms.
• Calm, empathetic communication and de-escalation when needed.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build product knowledge and explain tech solutions clearly.
• Listen actively to understand needs and offer personalised options.
• Handle general questions and complex issues with empathy and clarity.
• Contribute to a welcoming store environment and teamwork.
• Stay adaptable during peak times to keep the store running smoothly.

Skills

Customer focus

Active listening

Problem solving

Job description

Optus in Redcliffe is seeking a customer-focused Retail Service Consultant for a part-time role. You will be the face of Optus, delivering friendly support and helping customers find the right tech solutions.

You will build product knowledge, explain features plainly, listen actively, and de-escalate issues with empathy. Join a diverse team that values inclusion, wellbeing, and flexible arrangements.