Part-Time Retail Tech Specialist: Delight Customers

Optus Enterprise; Adelaide; Hybrid; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Retail discounts

Connected Day

Counselling services

Parental leave

Diversity networks

Job summary

Optus is seeking a friendly Retail Consultant to join our Golden Grove store in South Australia on a part‑time basis. If you love helping people, thrive in a supportive team, and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll feel connected to what truly matters. You’ll build product knowledge across the full range of tech solutions, explain options clearly and with a smile, listen to needs, de‑escalate when required and deliver personalised solutions with

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a friendly Retail Consultant to join our Golden Grove store in South Australia on a part‑time basis. If you love helping people, thrive in a supportive team, and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll feel connected to what truly matters. You’ll build product knowledge across the full range of tech solutions, explain options clearly and with a smile, listen to needs, de‑escalate when required and deliver personalised solutions with