Part-Time Tech & Customer Experience Specialist

Singtel Group; Warragul; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Discounts and savings

Connected Days

Wellbeing & counselling support

Parental leave

Diversity initiatives

Job summary

Optus in Warragul is seeking a part-time Retail Service Consultant who loves helping people and thrives in a friendly, team-based environment. You’ll build product knowledge across tech solutions, deliver personalised service with empathy, and keep the store running smoothly during peak times.

Join a company that values inclusion, wellbeing and staff discounts, with opportunities for Connected Days and flexible scheduling in a supportive team.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Service orientation

Tech literacy

Problem solving

Composure under pressure

Team spirit

Job description

Optus in Warragul is seeking a part-time Retail Service Consultant who loves helping people and thrives in a friendly, team-based environment. You’ll build product knowledge across tech solutions, deliver personalised service with empathy, and keep the store running smoothly during peak times.

Join a company that values inclusion, wellbeing and staff discounts, with opportunities for Connected Days and flexible scheduling in a supportive team.