Part-Time Retail Tech Advisor — Customer Champion

Singtel Group; City of Mount Gambier; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounts on Optus products

Paid Connected Day

Parental leave (up to 14 weeks)

Job summary

Optus in Mt Gambier is seeking a part-time Retail Consultant to deliver standout customer experiences and build product knowledge across a range of tech solutions.

You will engage customers with empathy, explain complex concepts simply, and help find personalised solutions while staying flexible during busy periods. A supportive team environment and store-wide collaboration are encouraged.

Qualifications

• Customer-focused with a service mindset.
• Ability to build product knowledge and explain tech solutions clearly.
• Excellent listening skills and empathy to understand customer needs.
• Team player who contributes to a welcoming store environment.
• Adaptable and proactive during busy periods.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer focus

Product knowledge

Active listening

Empathy

Team collaboration

Job description

Optus in Mt Gambier is seeking a part-time Retail Consultant to deliver standout customer experiences and build product knowledge across a range of tech solutions.

You will engage customers with empathy, explain complex concepts simply, and help find personalised solutions while staying flexible during busy periods. A supportive team environment and store-wide collaboration are encouraged.