Part-Time Retail Tech Support Specialist

Singtel; Morayfield; On-site; Confidential; Part time

Benefits offered by this job

Competitive remuneration

$80 monthly credit

25% off Optus products

Discounts with retail partners

Paid Connected Day (culture/family/健康)

Counselling and support services 24/7

Parental leave up to 14 weeks

Job summary

Optus in Morayfield is seeking a customer‑focused Retail Service Consultant in a part‑time capacity to deliver standout experiences and build product knowledge. You will explain tech solutions in a friendly, accessible way, understand customer needs, and provide empathetic, personalised solutions while supporting the team to keep the store running smoothly.

The role emphasizes a service‑centric approach, adaptability, and strong communication to foster a welcoming, customer‑first environment

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Morayfield is seeking a customer‑focused Retail Service Consultant in a part‑time capacity to deliver standout experiences and build product knowledge. You will explain tech solutions in a friendly, accessible way, understand customer needs, and provide empathetic, personalised solutions while supporting the team to keep the store running smoothly.

The role emphasizes a service‑centric approach, adaptability, and strong communication to foster a welcoming, customer‑first environment