Part-Time Retail Service Consultant - Customer Focus

Optus; Morayfield; Vor Ort; AUD 30.000 - 39.000; Teilzeit

Benefits dieser Stelle

Retail discounts

Connected Day

Diversity programs

Counselling services

Parental leave

Zusammenfassung

Optus is seeking a positive Retail Service Consultant to join our Morayfield team in a part-time capacity. You’ll be the face of Optus, delivering standout customer experiences, building product knowledge across our tech solutions, and tailoring solutions to each customer’s needs.

Join a supportive team that values empathy, clear communication and calm problem solving. This role suits someone who thrives in a busy retail environment and loves helping customers feel more connected.

Qualifikationen

• Previous customer service experience preferred.
• Strong product knowledge across tech solutions.
• Excellent listening and communication skills with empathy.
• Ability to stay calm and de-escalate issues when needed.

Aufgaben

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build strong product knowledge and explain tech solutions simply.
• Listen to customer needs and deliver personalised solutions.
• Assist customers with enquiries, resolving general questions and complex issues with empathy.
• Contribute to a welcoming, customer-first environment with the team.
• Stay adaptable and proactive during high activity to keep the store running smoothly.

Kenntnisse

Customer service

Product knowledge

Communication

Empathy

Team player

Jobbeschreibung

Optus is seeking a positive Retail Service Consultant to join our Morayfield team in a part-time capacity. You’ll be the face of Optus, delivering standout customer experiences, building product knowledge across our tech solutions, and tailoring solutions to each customer’s needs.

Join a supportive team that values empathy, clear communication and calm problem solving. This role suits someone who thrives in a busy retail environment and loves helping customers feel more connected.