Customer-First Retail Tech Consultant (Part-Time)

Singtel; Caloundra; On-site; Confidential; Part time

Benefits offered by this job

Competitive remuneration

$80 monthly credit

25% off Optus products

Discounts with retail partners

Connected Day paid annually

Optus U micro-credentials

Diversity networks programs

24/7 free counselling

Paid parental leave up to 14 weeks

Job summary

Optus is a leading Australian telecommunications provider seeking a part-time Retail Service Consultant for the Caloundra team. You will greet customers, share product knowledge, and provide friendly, accessible support to meet individual needs.

You will thrive in a supportive culture, working with a collaborative team to deliver memorable service experiences while remaining adaptable during busy periods. This role emphasizes customer-first interactions and problem solving.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Service mindset

Product knowledge

Active listening

Empathy

Team collaboration

Job description

Optus is a leading Australian telecommunications provider seeking a part-time Retail Service Consultant for the Caloundra team. You will greet customers, share product knowledge, and provide friendly, accessible support to meet individual needs.

You will thrive in a supportive culture, working with a collaborative team to deliver memorable service experiences while remaining adaptable during busy periods. This role emphasizes customer-first interactions and problem solving.