Part-Time Retail Tech & Customer Champion

Singtel Group; Gold Coast City; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Discounts

Wellbeing support

Parental leave

Job summary

Optus is seeking a friendly Retail Service Consultant to join our Burleigh Heads store in a part-time capacity. You will deliver standout customer experiences, build knowledge across our tech solutions, and help customers find personalised solutions with empathy and clear communication.

Join a supportive team that values inclusivity, recognizes great service, and offers wellbeing programs, discounts, and parental leave. Apply to be part of a connected, customer‑focused culture at Optus.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to explain product features in a simple, friendly way.
• Strong listening skills and problem-solving mindset.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build strong product knowledge across the range of tech solutions.
• Explain solutions clearly and tailor recommendations to customer needs.
• Handle general questions and complex issues with empathy and calm communication.
• Contribute to a welcoming, customer-first store environment.
• Stay adaptable during busy periods and assist as needed.

Skills

Customer service

Communication

Tech product knowledge

Empathy

Job description

Optus is seeking a friendly Retail Service Consultant to join our Burleigh Heads store in a part-time capacity. You will deliver standout customer experiences, build knowledge across our tech solutions, and help customers find personalised solutions with empathy and clear communication.

Join a supportive team that values inclusivity, recognizes great service, and offers wellbeing programs, discounts, and parental leave. Apply to be part of a connected, customer‑focused culture at Optus.