Part-Time Retail Experience Specialist

Singapore Telecommunications; Morayfield; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Monthly staff discounts

Optus product discounts

Connected Day

Counselling and wellbeing support

Parental leave

Job summary

Optus Morayfield is seeking a positive, customer-focused Retail Service Consultant to join our team on a part-time basis.

You’ll build product knowledge across mobile, broadband and digital solutions, explain options clearly, listen actively, and tailor solutions to each shopper.

We value diversity and inclusion, offer staff discounts, wellbeing support, and opportunities to grow with our team.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Communication

Empathy

Product knowledge

Job description

Optus Morayfield is seeking a positive, customer-focused Retail Service Consultant to join our team on a part-time basis.

You’ll build product knowledge across mobile, broadband and digital solutions, explain options clearly, listen actively, and tailor solutions to each shopper.

We value diversity and inclusion, offer staff discounts, wellbeing support, and opportunities to grow with our team.