Part-Time Retail Service Consultant - Tech & Customer Care

Singtel Group; Caloundra; Hybrid; AUD 32,000 - 40,000; Part time

Job summary

Optus in Caloundra is seeking a part‑time Retail Service Consultant who excels in delivering friendly customer experiences and building product knowledge. You will help customers understand tech solutions, listen actively, and solve problems with empathy.

You’ll join a collaborative team, contribute to a welcoming store environment, and adapt to periods of high activity while maintaining service quality and positivity.

Qualifications

• Experience delivering friendly, customer‑focused service with clarity and warmth.
• Ability to understand customer needs and explain tech solutions in simple terms.
• Comfort in handling questions, problems and de‑escalation with empathy.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Build strong product knowledge across the full tech range and explain solutions clearly.
• Use your listening skills and service approach to deliver personalised solutions that help customers.
• Support customers across inquiries, from general questions to complex issues, with calm communication.

Skills

Customer service

Communication

Active listening

Product knowledge

Teamwork

Job description

Optus in Caloundra is seeking a part‑time Retail Service Consultant who excels in delivering friendly customer experiences and building product knowledge. You will help customers understand tech solutions, listen actively, and solve problems with empathy.

You’ll join a collaborative team, contribute to a welcoming store environment, and adapt to periods of high activity while maintaining service quality and positivity.