Customer-Experience Tech Consultant (Part-Time)

Optus Enterprise; Adelaide; In loco; AUD 34.000 - 44.000; Part-time

Vantaggi offerti da questo lavoro

Discounts on Optus products

Paid Connected Day

Career development opportunities

Employee assistance program

Descrizione del lavoro

Optus is seeking a part-time Retail Consultant to join our Parabanks team in South Australia. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll deliver standout customer experiences, build product knowledge across tech solutions, and help customers find personalised solutions that make their day. Join us to be part of a friendly, inclusive team focused on service excellence.

Mansioni

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Descrizione del lavoro

Optus is seeking a part-time Retail Consultant to join our Parabanks team in South Australia. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll deliver standout customer experiences, build product knowledge across tech solutions, and help customers find personalised solutions that make their day. Join us to be part of a friendly, inclusive team focused on service excellence.