Part-Time Retail Tech & Service Expert

Optus; Rockhampton Regional; On-site; AUD 28,000 - 41,000; Part time

Benefits offered by this job

Competitive remuneration

Exclusive discounts

Connected Days off

Diversity initiatives

Counselling services

Parental leave

Job summary

Optus is looking for a friendly Retail Service Consultant to join our Buddina (Kawana) team in a part-time capacity. If you love helping customers, thrive in a supportive team, and bring energy to every conversation, we’d love to have you on board.

You’ll become a product knowledge expert across our tech solutions and deliver personalised solutions with empathy and clear communication in-store. We value diversity and inclusion while offering great benefits and discounts.

Qualifications

• Customer-focused retail experience preferred.
• Strong communication and listening skills.
• Ability to explain technology in simple terms.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is looking for a friendly Retail Service Consultant to join our Buddina (Kawana) team in a part-time capacity. If you love helping customers, thrive in a supportive team, and bring energy to every conversation, we’d love to have you on board.

You’ll become a product knowledge expert across our tech solutions and deliver personalised solutions with empathy and clear communication in-store. We value diversity and inclusion while offering great benefits and discounts.