Part-Time Retail Tech & Service Specialist

Singtel Group; Mount Barker; On-site; AUD 30,000 - 45,000; Part time

Benefits offered by this job

Employee discounts

Paid Connected Day

Diversity networks

Job summary

Optus is seeking a customer‑focused Retail Service Consultant for our Mt Barker store in a part‑time capacity. If you love helping people and thrive in a supportive team environment, you’ll fit right in.

You’ll become an expert on our tech solutions, communicating in a friendly and accessible way, building relationships with customers, and supporting the team to deliver memorable experiences every day.

Qualifications

• Experience delivering customer‑facing service in a fast‑paced retail environment.
• Able to explain technology products in a simple, friendly way.
• Strong listening skills and empathy to understand customer needs.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build product knowledge across tech solutions and explain them clearly.
• Understand customer needs and deliver personalized solutions.
• Assist customers with enquiries and resolve issues using calm communication.
• Foster a welcoming, customer‑first store environment and support teammates.
• Be adaptable and jump in during busy periods to keep the store running smoothly.

Skills

Customer service

Communication

Product knowledge

De-escalation

Teamwork

Education

High school diploma

Job description

Optus is seeking a customer‑focused Retail Service Consultant for our Mt Barker store in a part‑time capacity. If you love helping people and thrive in a supportive team environment, you’ll fit right in.

You’ll become an expert on our tech solutions, communicating in a friendly and accessible way, building relationships with customers, and supporting the team to deliver memorable experiences every day.