Part-Time Retail Tech & Service Consultant

Singtel Group; Strathfield Municipal Council; On-site; AUD 26,000 - 38,000; Part time

Benefits offered by this job

Discounts on Optus products

$80 monthly credit

Paid Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Strathfield team in a part-time capacity. If you love helping people and delivering exceptional service, you’ll thrive in our team environment.

You’ll build product knowledge across tech solutions, support customers with empathy, and contribute to a welcoming community by working closely with colleagues and staying adaptable during peak periods.

Qualifications

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Strathfield team in a part-time capacity. If you love helping people and delivering exceptional service, you’ll thrive in our team environment.

You’ll build product knowledge across tech solutions, support customers with empathy, and contribute to a welcoming community by working closely with colleagues and staying adaptable during peak periods.