Part-Time Retail Experience Advisor

Optus Enterprise; Strathpine; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Staff discounts

Paid Connected Day

Optus U micro-credentials

Diversity and Inclusion programs

Counselling services

Parental leave

Job summary

Optus Enterprise in Strathpine is seeking a friendly Retail Service Consultant to join our team in a part-time capacity. You will deliver standout customer experiences, explain tech solutions in simple terms, and understand customer needs to provide personalised solutions.

Join a supportive team where empathy, calm, and problem solving help resolve enquiries, from general questions to complex issues, while keeping the store welcoming and running smoothly during peak times.

Qualifications

• Customer-focused approach with strong communication skills.
• Ability to explain tech solutions in simple terms.
• Ability to stay calm and de-escalate issues.
• Work well in a team and support store operations.

Responsibilities

• Deliver standout customer experiences powered by optimism and care.
• Explain tech solutions in simple, friendly terms.
• Understand customer needs and deliver personalised solutions.
• Handle enquiries from general questions to complex issues with empathy.
• Support a welcoming customer-first environment with the team.
• Be adaptable during peak periods to keep store running smoothly.

Skills

Customer focus

Active listening

Empathy

Problem solving

Teamwork

Job description

Optus Enterprise in Strathpine is seeking a friendly Retail Service Consultant to join our team in a part-time capacity. You will deliver standout customer experiences, explain tech solutions in simple terms, and understand customer needs to provide personalised solutions.

Join a supportive team where empathy, calm, and problem solving help resolve enquiries, from general questions to complex issues, while keeping the store welcoming and running smoothly during peak times.