Part-Time Retail Service Consultant — Customer Experience Pro

Singtel; Gold Coast City; On-site; Confidential; Part time

Benefits offered by this job

Discounts

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Burleigh Heads team in a Part-Time capacity. If you love helping people and thrive in a supportive team, we'd love to have you on board.

Your day-to-day includes greeting customers, building product knowledge across tech solutions, and delivering personalised solutions with empathy. You’ll support customers through inquiries and help create memorable experiences for every visitor.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Active listening

Tech product knowledge

Empathy

Team collaboration

Problem solving

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Burleigh Heads team in a Part-Time capacity. If you love helping people and thrive in a supportive team, we'd love to have you on board.

Your day-to-day includes greeting customers, building product knowledge across tech solutions, and delivering personalised solutions with empathy. You’ll support customers through inquiries and help create memorable experiences for every visitor.