Part-Time Tech-Savvy Retail Consultant

Optus Enterprise; Australia; On-site; AUD 30,000 - 38,000; Part time

Benefits offered by this job

Staff discounts

Monthly credit

Paid Connected Day

Parental leave

Job summary

Optus is seeking a positive, customer‑focused Retail Service Consultant to join our Colonnades team in a Part-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

In this role you’ll deliver standout customer experiences, build product knowledge across tech solutions, and assist customers with personalised solutions that make their day.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer‑focused Retail Service Consultant to join our Colonnades team in a Part-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

In this role you’ll deliver standout customer experiences, build product knowledge across tech solutions, and assist customers with personalised solutions that make their day.