In-Store Tech & Customer Solutions Advisor

Singtel; City of Playford; On-site; Confidential; Full time

Benefits offered by this job

Employee discounts

Connected Day

Counselling services

Parental leave

Diversity networks

Job summary

Optus is seeking a friendly Retail Service Consultant to join our Munno Para team in a full-time or part-time capacity. You’ll be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

You’ll build product knowledge across tech solutions, explain things simply, and tailor solutions to individual customer needs while staying adaptable in busy periods.

Qualifications

• Customer-focused and positive attitude.
• Excellent communication and listening skills.
• Willingness to learn and share product knowledge.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything clearly.
• Understand customer needs and deliver personalised solutions that make their day.
• Support customers through enquiries with empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team.

Job description

Optus is seeking a friendly Retail Service Consultant to join our Munno Para team in a full-time or part-time capacity. You’ll be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

You’ll build product knowledge across tech solutions, explain things simply, and tailor solutions to individual customer needs while staying adaptable in busy periods.