Part-Time Tech Retail Consultant – Customer‑First

Optus; Mount Barker; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Discounts with retail partners

Paid Connected Day

Culture Connect/Elevate Women/DisabilI

Express Yourself (LGBTQIA+)

Counselling support 24/7

Parental leave (up to 14 weeks)

Job summary

Optus in Mt Barker is seeking a friendly Retail Service Consultant for a part-time role. You’ll be the face of Optus, delivering standout customer experiences and building knowledge across the full range of tech solutions, explained in a friendly, accessible way.

Join a supportive team, enjoy flexible hours, and access discounts and wellbeing benefits. If you love helping people and staying upbeat, apply to become part of our Mt Barker store team.

Qualifications

• Customer-focused approach to servicing walk-in customers.
• Ability to explain tech solutions in simple terms.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer-focused

Team player

Adaptable

Good listening

Job description

Optus in Mt Barker is seeking a friendly Retail Service Consultant for a part-time role. You’ll be the face of Optus, delivering standout customer experiences and building knowledge across the full range of tech solutions, explained in a friendly, accessible way.

Join a supportive team, enjoy flexible hours, and access discounts and wellbeing benefits. If you love helping people and staying upbeat, apply to become part of our Mt Barker store team.