Part-Time Retail Tech Advisor

Optus; Lismore; On-site; AUD 25,000 - 38,000; Part time

Benefits offered by this job

Discounts on Optus products

Two Connected Days per year

Counselling and wellbeing support

Job summary

Optus is seeking a customer-focused Retail Service Consultant to join our Lismore store on a part-time basis. You’ll deliver standout customer experiences, learn Optus products, and help customers find tailored solutions with empathy and clarity.

Join a team that values service, integrity, and collaboration, and enjoy benefits like store discounts and supportive wellbeing programs. This role offers a balanced lifestyle with opportunities to grow within a leading telecom provider.

Qualifications

• Experience in customer service or retail is preferred.
• Strong communication and empathy to resolve customer needs.
• Ability to learn about Optus products and explain them clearly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Build product knowledge and become an expert across the full range of tech solutions, explaining everything clearly.
• Understand customer needs and deliver personalised solutions that make their day.
• Support customers through inquiries with empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team.
• Stay adaptable and proactive, stepping up during high activity to keep the store running smoothly.

Job description

Optus is seeking a customer-focused Retail Service Consultant to join our Lismore store on a part-time basis. You’ll deliver standout customer experiences, learn Optus products, and help customers find tailored solutions with empathy and clarity.

Join a team that values service, integrity, and collaboration, and enjoy benefits like store discounts and supportive wellbeing programs. This role offers a balanced lifestyle with opportunities to grow within a leading telecom provider.