Part-Time Retail Consultant - Tech & Service Expert

Optus; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Discounts with retail partners

Connected Day (paid)

Counselling services (24/7)

Parental leave (up to 14 weeks)

Diversity & inclusion initiatives

Wellbeing support

Job summary

Optus is seeking a customer-focused Retail Consultant for the Golden Grove store in Adelaide in a part-time capacity. You will be the face of Optus, delivering standout customer experiences while building product knowledge and guiding customers to simple, friendly tech solutions.

Join a supportive team, provide empathetic service, and help manage high activity periods to ensure a smooth store operation. Flexible, customer-first environment with diverse wellbeing and inclusion programs.

Qualifications

• Experience in customer-facing roles is desirable.
• Ability to explain technology in simple terms.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your listening skills and service-centric approach to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries, using empathy and calm de‑escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team.
• Stay adaptable and proactive during high activity periods to keep the store running smoothly.

Skills

Customer service

Active listening

Tech product knowledge

Empathy

Tools

POS/retail systems

Job description

Optus is seeking a customer-focused Retail Consultant for the Golden Grove store in Adelaide in a part-time capacity. You will be the face of Optus, delivering standout customer experiences while building product knowledge and guiding customers to simple, friendly tech solutions.

Join a supportive team, provide empathetic service, and help manage high activity periods to ensure a smooth store operation. Flexible, customer-first environment with diverse wellbeing and inclusion programs.