Part-Time Retail & Tech Advisor

Optus; Adelaide; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Discounts on Optus products

Monthly $80 credit and shopping perks

Paid Connected Day

Counselling and wellbeing support

Parental leave (up to 14 weeks)

Job summary

Optus is seeking a customer-focused Retail Consultant to join our Castle Plaza team in a part-time capacity. You will be the face of the brand, helping customers with a friendly approach and delivering standout service across Optus products and tech solutions.

You’ll build product knowledge, guide customers to the right solutions, and work as part of a team to create memorable experiences in-store. Flexible, energetic and customer-centric individuals are encouraged to apply.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a customer-focused Retail Consultant to join our Castle Plaza team in a part-time capacity. You will be the face of the brand, helping customers with a friendly approach and delivering standout service across Optus products and tech solutions.

You’ll build product knowledge, guide customers to the right solutions, and work as part of a team to create memorable experiences in-store. Flexible, energetic and customer-centric individuals are encouraged to apply.