Retail Tech Advisor (Part-Time)

Singtel Group; City of Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Exclusive discounts

Paid Connected Day

Counselling services 24/7

Parental leave (up to 14 weeks)

Job summary

Optus Wynnum is seeking a positive, customer-focused Retail Service Consultant to join our team in a part-time capacity. If you love helping people, thrive in a supportive environment, and bring energy to every conversation, we’d love to have you on board.

Your day-to-day includes being the face of Optus, delivering standout customer experiences powered by optimism and genuine care; building product knowledge; understanding customer needs and delivering personalised solutions; supporting

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus Wynnum is seeking a positive, customer-focused Retail Service Consultant to join our team in a part-time capacity. If you love helping people, thrive in a supportive environment, and bring energy to every conversation, we’d love to have you on board.

Your day-to-day includes being the face of Optus, delivering standout customer experiences powered by optimism and genuine care; building product knowledge; understanding customer needs and delivering personalised solutions; supporting