Tech-Savvy Retail Service Consultant

Singtel; South Australia; On-site; Confidential; Part time

Benefits offered by this job

Discounts

Connected Day

Counselling services

Parental leave

Job summary

Optus in Mt Barker is seeking a friendly Retail Service Consultant to join our team in a part-time capacity. You’ll deliver standout customer experiences, build product knowledge, and help customers with solutions that fit their needs.

If you love helping people and thrive in a team environment, you’ll fit right in. The role offers a supportive culture, discounts, and wellbeing benefits as part of our customer-focused approach.

Qualifications

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Build strong product knowledge across the full range of tech solutions and explain simply to customers.
• Use listening skills and a service-centric approach to understand needs and deliver personalised solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, from general questions to complex issues, with empathy and clear communication.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive in periods of high activity to keep the store running smoothly.

Skills

Customer service

Communication

Tech product knowledge

Job description

Optus in Mt Barker is seeking a friendly Retail Service Consultant to join our team in a part-time capacity. You’ll deliver standout customer experiences, build product knowledge, and help customers with solutions that fit their needs.

If you love helping people and thrive in a team environment, you’ll fit right in. The role offers a supportive culture, discounts, and wellbeing benefits as part of our customer-focused approach.