Part-Time Retail Tech Expert - Customer Focused

Singtel Group; Lismore; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Two paid Connected Days per year

Employee discounts on Optus products

Counselling and wellbeing support

16 weeks parental leave

Job summary

Optus in Lismore is seeking a positive, customer-focused Retail Service Consultant to join our team in a Part-Time capacity. If you love helping people and bringing energy to conversations, we’d love you on board.

Help customers understand technology, stay adaptable, and contribute to a welcoming store environment. Expect collaboration with a supportive team and opportunities to grow while delivering exceptional service.

Qualifications

• Experience in delivering high-quality customer service.
• Ability to explain products and services clearly to customers.
• Comfort with resolving queries and de-escalating situations.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Develop product knowledge across the full range of tech solutions and explain clearly.
• Understand customer needs and offer personalised solutions that make their day.
• Assist with enquiries and complex issues with empathy and calm communication.
• Contribute to a welcoming, customer-first store environment with your team.
• Step up during busy periods to keep the store running smoothly.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Optus in Lismore is seeking a positive, customer-focused Retail Service Consultant to join our team in a Part-Time capacity. If you love helping people and bringing energy to conversations, we’d love you on board.

Help customers understand technology, stay adaptable, and contribute to a welcoming store environment. Expect collaboration with a supportive team and opportunities to grow while delivering exceptional service.