Part-Time Retail Service Pro: Customer Care & Tech Help

Optus Enterprise; Warragul; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Discounts

Connected Days

Counselling services

Parental leave

Job summary

Optus is seeking a positive Retail Service Consultant to join our Warragul store in a part-time capacity. You will be the face of Optus, delivering standout customer experiences and building product knowledge to help customers with technology solutions.

You’ll listen with empathy, tailor personalised solutions, and support customers from general questions to more complex issues, contributing to a welcoming, customer-first environment and helping the store run smoothly during busy periods.

Qualifications

• Strong customer service skills with a friendly and helpful approach.
• Ability to understand customer needs and explain tech solutions clearly.
• Team player in a store environment.

Responsibilities

• Be the face of Optus, delivering outstanding customer experiences.
• Build product knowledge and explain tech solutions clearly.
• Understand customer needs and tailor personalised solutions.
• Assist customers with enquiries, using empathy and calm communication.
• Contribute to a welcoming, customer-first store environment.
• Stay adaptable and support store operations during peak times.

Skills

Customer focus

Active listening

Empathy

Product knowledge

Job description

Optus is seeking a positive Retail Service Consultant to join our Warragul store in a part-time capacity. You will be the face of Optus, delivering standout customer experiences and building product knowledge to help customers with technology solutions.

You’ll listen with empathy, tailor personalised solutions, and support customers from general questions to more complex issues, contributing to a welcoming, customer-first environment and helping the store run smoothly during busy periods.