Customer-Focused Retail Tech Consultant (Part-Time)

Optus; Strathfield Municipal Council; Sur place; AUD 36 000 - 54 000; Temps partiel

Avantages offerts par ce poste

Discounts on Optus products

Connected Day

Diversity networks

Counselling services

Parental leave

Résumé du poste

Optus is seeking a positive, customer focused Retail Service Consultant to join our Strathfield team in a Part-Time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

As the face of Optus, you’ll deliver standout customer experiences, build product knowledge across tech solutions, understand customer needs, and deliver personalised solutions. You’ll support customers with enquiries and contribute to a welcoming store environment.

Responsabilités

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Description du poste

Optus is seeking a positive, customer focused Retail Service Consultant to join our Strathfield team in a Part-Time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

As the face of Optus, you’ll deliver standout customer experiences, build product knowledge across tech solutions, understand customer needs, and deliver personalised solutions. You’ll support customers with enquiries and contribute to a welcoming store environment.