Part-Time Retail Tech & Service Pro

Optus; Sunshine Coast Regional; On-site; AUD 18,000 - 30,000; Part time

Benefits offered by this job

Retail discounts

Monthly credit

Product discounts

Job summary

Optus in Caloundra is seeking a positive, customer-focused Retail Service Consultant in a part-time capacity. If you love helping people and thrive in a supportive team, we’d love to have you on board.

You’ll be the face of Optus, delivering standout experiences, building product knowledge, and guiding customers to the right tech solutions with friendly, clear communication. A team-focused environment ensures every visitor leaves with a smile.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Caloundra is seeking a positive, customer-focused Retail Service Consultant in a part-time capacity. If you love helping people and thrive in a supportive team, we’d love to have you on board.

You’ll be the face of Optus, delivering standout experiences, building product knowledge, and guiding customers to the right tech solutions with friendly, clear communication. A team-focused environment ensures every visitor leaves with a smile.