Part-Time Retail Consultant — Customer Tech Expert

Singtel Group; Australia; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Discounts on Optus products

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus is seeking a positive, customer-focused Retail Consultant to join our Castle Plaza team in a part-time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll engage customers with friendly guidance, grow product knowledge across our tech solutions, and deliver personalised solutions with empathy. Join a supportive team and help us create memorable experiences for every visitor.

Qualifications

• Be the face of Optus delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge across the full range of tech solutions and explain them simply.
• Use listening skills and a service-centric approach to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries with empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer-first environment by collaborating with your team.
• Stay adaptable and proactive during peak periods to keep the store running smoothly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Product knowledge

Active listening

Empathy

De-escalation

Teamwork

Adaptability

Job description

Optus is seeking a positive, customer-focused Retail Consultant to join our Castle Plaza team in a part-time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll engage customers with friendly guidance, grow product knowledge across our tech solutions, and deliver personalised solutions with empathy. Join a supportive team and help us create memorable experiences for every visitor.