Customer-First Tech Retail Consultant (Part-Time)

Optus Enterprise; Australia; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Product discounts

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus Enterprise in Castle Plaza is seeking a Part-Time Retail Consultant who loves helping people and thrives in a friendly team. You’ll deliver standout customer experiences and build product knowledge across Optus tech solutions.

Day to day you’ll greet customers, understand their needs, explain options clearly, and offer personalised solutions with empathy. You’ll resolve enquiries and contribute to a welcoming store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus Enterprise in Castle Plaza is seeking a Part-Time Retail Consultant who loves helping people and thrives in a friendly team. You’ll deliver standout customer experiences and build product knowledge across Optus tech solutions.

Day to day you’ll greet customers, understand their needs, explain options clearly, and offer personalised solutions with empathy. You’ll resolve enquiries and contribute to a welcoming store environment.