Part-Time Reservations Agent – Luxury Resort

Accor; Blue Mountains City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Car parking

Uniform dry cleaning of business Attir

Rewards vouchers

Resort gym access

Pool access

Ice-skating rink access

Discounted accommodation worldwide

Access to partner companies

Job summary

Fairmont Resort Blue Mountains invites applications for a Reservations Agent on a part-time fixed-term basis to join our Reservations team. You will be the first point of contact for guests, handling bookings, enquiries, and ensuring timely responses to reservations requests.

Join a luxury resort renowned for exceptional guest experiences, with opportunities to contribute to occupancy and revenue through attentive service and accurate booking management.

Qualifications

• Experience in reservations for luxury hotels or resorts is preferred.
• Strong customer service and guest care focus is essential.
• Excellent communication skills and high standards of presentation.
• Ability to work autonomously and as part of a team.

Responsibilities

• Process and manage individual, group, FIT, and corporate reservations in line with hotel policies.
• Answer guest enquiries and reservation calls professionally, promptly, and courteously.
• Ensure all reservations and booking amendments are accurately processed within the same business day.
• Maintain organised reservation records and filing systems.
• Take ownership of guest enquiries, ensuring all requests are followed through to completion.
• Prepare and distribute reservation correspondence according to procedures.
• Assist with maintaining room rates and updating reservation systems as required.
• Ensure published rates and pricing policies are consistently followed.
• Identify opportunities to maximise occupancy and revenue through a sales-focused approach.
• Support Front Office operations during busy periods, including guest check-in and check-out assistance.

Skills

Reservations experience

Customer service

Attention to detail

Multicultural awareness

Flexible shifts

Job description

Fairmont Resort Blue Mountains invites applications for a Reservations Agent on a part-time fixed-term basis to join our Reservations team. You will be the first point of contact for guests, handling bookings, enquiries, and ensuring timely responses to reservations requests.

Join a luxury resort renowned for exceptional guest experiences, with opportunities to contribute to occupancy and revenue through attentive service and accurate booking management.