Part-Time Reservations Agent — Guest-First, Growth & Perks

Accor; Sydney; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Discounted Accommodation & F&B

Complimentary laundering

Annual Staycation

Job summary

Accor Darling Harbour is seeking a friendly, detail-oriented Part-Time Reservations Agent to join our professional Reservations team. You will handle calls, emails and messages, help guests choose options and update bookings accurately in our system.

The role offers opportunities to work across Accor brands, with discounts on accommodation and F&B, staff laundering, and an annual Staycation. Flexibility to work weekends and holidays is essential, as is a guest-first, problem-solving attitude.

Qualifications

• Exceptional verbal and written communication skills.
• A passion for hospitality and helping people.
• Strong multitasking and time management abilities.
• High attention to detail and accuracy.
• Experience with reservation systems (training provided).
• Flexibility to work varied shifts, including weekends and holidays.
• A positive attitude, with a problem-solving, guest-first mindset.

Responsibilities

• Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
• Assist customers in selecting appropriate options based on their needs and preferences.
• Input and update reservation details accurately in the system.
• Provide information about available services, promotions, and special offers.
• Modify or cancel reservations as needed, ensuring customer satisfaction.
• Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
• Handle complaints and resolve issues in a professional, courteous manner.
• Maintain an organized and up-to-date record of customer interactions and bookings.

Skills

Verbal & written communication

Hospitality passion

Multitasking

Time management

Attention to detail

Reservation systems experience

Flexibility

Tools

Reservation systems

Job description

Accor Darling Harbour is seeking a friendly, detail-oriented Part-Time Reservations Agent to join our professional Reservations team. You will handle calls, emails and messages, help guests choose options and update bookings accurately in our system.

The role offers opportunities to work across Accor brands, with discounts on accommodation and F&B, staff laundering, and an annual Staycation. Flexibility to work weekends and holidays is essential, as is a guest-first, problem-solving attitude.