Guest Reservations Specialist – Part-Time/Casual

Rydges Hotels & Resorts; Lovedale; On-site; AUD 30,000 - 39,000; Part time

Job summary

Rydges Resort Hunter Valley is seeking a Reservations Agent for part-time and casual shifts. You will manage bookings via phone, email and online channels, assist guests with room types, rates and packages, and convert enquiries into confirmed reservations.

The role emphasizes selling opportunities, accurate PMS input, and cross‑department collaboration to ensure a seamless guest experience. The ideal candidate brings hospitality experience, exceptional communication, and a proactive,

Qualifications

• Previous experience in reservations, hospitality, tourism, customer service, or sales.
• Strong communication skills and a friendly, professional phone manner.
• Excellent attention to detail and administrative skills.
• Ability to multitask and manage a high volume of enquiries in a fast-paced environment.
• Confidence in identifying sales opportunities and achieving booking conversion targets.
• Experience using reservation or property management systems is highly regarded.
• Strong computer skills and proficiency with email and booking platforms.
• A positive attitude and genuine passion for delivering exceptional customer service.

Responsibilities

• Managing accommodation reservations via phone, email, online booking channels, and other communication platforms.
• Assisting guests with enquiries regarding room types, rates, packages, resort facilities, and local attractions.
• Converting enquiries into confirmed bookings through proactive sales and customer service.
• Upselling room upgrades, packages, dining experiences, and resort activities where appropriate.
• Accurately entering and maintaining reservation details within the property management system.
• Processing payments, deposits, amendments, and cancellations in accordance with company policies.
• Liaising with Front Office, Housekeeping, Sales, and other departments to ensure a seamless guest experience.
• Monitoring room availability and supporting occupancy and revenue targets.
• Responding to guest enquiries professionally and resolving booking-related issues.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Sales awareness

Tools

Opera PMS

Booking platforms

Job description

Rydges Resort Hunter Valley is seeking a Reservations Agent for part-time and casual shifts. You will manage bookings via phone, email and online channels, assist guests with room types, rates and packages, and convert enquiries into confirmed reservations.

The role emphasizes selling opportunities, accurate PMS input, and cross‑department collaboration to ensure a seamless guest experience. The ideal candidate brings hospitality experience, exceptional communication, and a proactive,