Reservations Agent (Fixed Term - Maternity Leave)

Fairmont Hotels & Resorts; Blue Mountains City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Car parking

Uniform dry cleaning of business Attir

Rewards vouchers

Resort gym access

Pool access

Ice-skating rink access

Discounted accommodation worldwide

Access to partner companies

Job summary

Fairmont Resort Blue Mountains invites applications for a Reservations Agent on a part-time fixed-term basis to join our Reservations team. You will be the first point of contact for guests, handling bookings, enquiries, and ensuring timely responses to reservations requests.

Join a luxury resort renowned for exceptional guest experiences, with opportunities to contribute to occupancy and revenue through attentive service and accurate booking management.

Qualifications

• Experience in reservations for luxury hotels or resorts is preferred.
• Strong customer service and guest care focus is essential.
• Excellent communication skills and high standards of presentation.
• Ability to work autonomously and as part of a team.

Responsibilities

• Process and manage individual, group, FIT, and corporate reservations in line with hotel policies.
• Answer guest enquiries and reservation calls professionally, promptly, and courteously.
• Ensure all reservations and booking amendments are accurately processed within the same business day.
• Maintain organised reservation records and filing systems.
• Take ownership of guest enquiries, ensuring all requests are followed through to completion.
• Prepare and distribute reservation correspondence according to procedures.
• Assist with maintaining room rates and updating reservation systems as required.
• Ensure published rates and pricing policies are consistently followed.
• Identify opportunities to maximise occupancy and revenue through a sales-focused approach.
• Support Front Office operations during busy periods, including guest check-in and check-out assistance.

Skills

Reservations experience

Customer service

Attention to detail

Multicultural awareness

Flexible shifts

Job description

Reservations Agent (Fixed Term - Maternity Leave)

We have an exciting opportunity for an enthusiastic and experienced hospitality professional to join our Reservations team.

As the first point of contact for our guests, you'll play a vital role in creating a seamless booking experience and helping deliver memorable stays from the very first interaction.

This is a Part-Time Fixed-Term opportunity for the right candidate, offering the chance to be part of a dynamic and supportive team.

About us

With approx. 300 employees, Fairmont Resort Blue Mountains is an employer of choice and one of the largest and most desirable hospitality companies in the region with opportunities for all.

Our resort vision is to be the ‘go to’ resort in the region providing outstanding guest experiences!

Set in the picturesque Blue Mountains with views of the Jameson’s valley, the Multi-Award-winning Fairmont Resort and Spa boasts 224 rooms, 8 Food and Beverage Outlets, a large Conferencing and Events department, 18-hole golf course, multiple family and wellness facilities, a 16 room Day Spa, Blue Mountains Ice-Skating Rink as well as ongoing developments

About the opportunity

Reporting to the Reservations Manager the role of the Reservations Agent is to maximise room and rate yield at the hotel while ensuring timely responses to all reservations enquiries.

Key Duties

• Process and manage individual, group, FIT, and corporate reservations in line with hotel policies.
• Answer guest enquiries and reservation calls professionally, promptly, and courteously.
• Ensure all reservations and booking amendments are accurately processed within the same business day.
• Maintain organised reservation records and filing systems.
• Take ownership of guest enquiries, ensuring all requests are followed through to completion.
• Prepare and distribute reservation correspondence in accordance with company procedures.
• Assist with maintaining room rates and updating reservation systems as required.
• Ensure published rates and pricing policies are consistently followed.
• Identify opportunities to maximise occupancy and revenue through a positive sales-focused approach.
• Support Front Office operations during busy periods, including guest check-in and check-out assistance.

About You

• Previous experience in Reservations in a luxury resort or hotel within the hospitality industry
• Customer service experience is required with a genuine passion for guest service
• Excellent communication, cleanliness standards and attention to detail.
• A high level of personal presentation and grooming
• Available to work varied shifts, including early mornings, late evenings, weekends and public holidays.
• Can work autonomously as well as within a team.
• Multicultural awareness and able to work with people from diverse backgrounds and cultures. Working rights in Australia.

What we can offer

Work with an amazing, professional and dedicated team within a supportive environment with a strong focus on your training and development. In addition to a competitive wage, you will receive car parking, uniform ordry cleaning of your business attire, rewards vouchers, service recognition, use of the resort gym, pool and ice-skating rink, discounted accommodation worldwide, and access to several partner companies.

Flexible working arrangements are also available to be discussed for the successful candidate.

You will also be joining a company with over 4,000 hotels worldwide. This role will offer great personal development and career opportunities being part of the largest hotel network in Australia.

• Competitive remuneration package
• Access to worldwide benefits through ACCOR
• Resort Specific Benefits such as onsite parking, duty meals, team member discounts, laundered uniform
• Career opportunities across the ACCOR network