Luxury Reservations Specialist

Park Hyatt; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Shift meals

Spa & F&B discounts

Hyatt accommodation

Learning & development

Employee assistance

Paid family leave

Diversity & inclusion

Job summary

Park Hyatt Sydney is seeking a Reservation Agent to manage guest reservations and update records under the supervision of the Guest Relations Executive. This role offers an inclusive, international environment within the hotel group, with potential opportunities to work in Australia or overseas.

You will handle multi-channel inquiries, monitor room availability, and apply revenue practices to maximise bookings while delivering exceptional guest service.

Qualifications

• Diploma/certificate in Hospitality or Tourism Management is desirable.
• Opera/Fidelio knowledge desirable.
• Experience in Travel/Hotel industry preferred.
• Good MS Office skills preferred.

Responsibilities

• Receive, capture and process requests for room reservations that arrive through all channels available to the hotel and corresponding to all business segments
• Monitoring inventory of rooms
• Ensure active Upselling in every sales call
• Apply established Revenue Management strategies and tactics

Skills

MS Office

Work under pressure

Positive attitude

Opera/Fidelio

Travel industry knowledge

Education

Diploma/Certificate in Hospitality or Tourism

Job description

Park Hyatt Sydney is seeking a Reservation Agent to manage guest reservations and update records under the supervision of the Guest Relations Executive. This role offers an inclusive, international environment within the hotel group, with potential opportunities to work in Australia or overseas.

You will handle multi-channel inquiries, monitor room availability, and apply revenue practices to maximise bookings while delivering exceptional guest service.