Resort Reservations Agent - Casual/Part-Time

Evt Group; Lovedale; On-site; AUD 28,000 - 41,000; Part time

Job summary

Rydges Resort Hunter Valley is seeking a Reservations Agent for part-time and casual roles. You will be the first point of contact for guest phone and digital enquiries, handling bookings and providing a seamless guest experience.

Join a vibrant resort in the heart of wine country, responsible for managing reservations, upselling packages, and ensuring accurate booking details while collaborating with Front Office and Housekeeping to maximise guest satisfaction.

Qualifications

• Customer-focused and sales-driven hospitality professional.
• Strong communication skills for phone and online enquiries.
• Ability to upsell and maximise revenue opportunities.

Responsibilities

• Handle reservations via phone, email, and online channels.
• Assist guests with enquiries on room types, packages, and facilities.
• Convert enquiries into bookings and upsell where appropriate.
• Enter and update reservation details accurately in the system.
• Process payments, amendments and cancellations per policy.
• Coordinate with Front Office, Housekeeping and Sales to ensure guest satisfaction.
• Monitor availability and support occupancy and revenue targets.
• Handle guest complaints and log issues for management.

Skills

Guest service

Sales oriented

Booking systems

Communication

Tools

Property Management System

Job description

Rydges Resort Hunter Valley is seeking a Reservations Agent for part-time and casual roles. You will be the first point of contact for guest phone and digital enquiries, handling bookings and providing a seamless guest experience.

Join a vibrant resort in the heart of wine country, responsible for managing reservations, upselling packages, and ensuring accurate booking details while collaborating with Front Office and Housekeeping to maximise guest satisfaction.