Guest Experience & Reservations Coordinator

Scenic World; Katoomba; On-site; AUD 42,000 - 66,000; Full time

Job summary

Scenic World in the Blue Mountains is looking for a confident, organised Customer Service and Reservations team member (casual or part-time). This role supports guests from first enquiry to arrival, handling inquiries, bookings and front-office tasks to ensure a seamless experience.

You will process tour company, group and education bookings, coordinate with the Ticketing team for smooth check-in, and deliver friendly, responsive service in a fast-paced guest environment.

Qualifications

• Strong customer service skills and a genuine passion for helping others
• Clear, confident communication with a wide range of internal and external stakeholders
• Experience using electronic booking or reservation systems (or the confidence to learn quickly)
• Positive, solution‑focused language
• The ability to stay calm and professional under pressure
• Adaptability and a team‑orientated approach
• Ability to work independently, while also collaborating effectively within theteam environment

Responsibilities

• Responding to phone calls, emails, online booking requests and front office administrative duties
• Processing tour company, group and education bookings using our online booking systems
• Working closely with ourTicketing team to ensure smooth check‑in experiences for groups
• Managing all education bookings and related enquiries

Job description

Scenic World in the Blue Mountains is looking for a confident, organised Customer Service and Reservations team member (casual or part-time). This role supports guests from first enquiry to arrival, handling inquiries, bookings and front-office tasks to ensure a seamless experience.

You will process tour company, group and education bookings, coordinate with the Ticketing team for smooth check-in, and deliver friendly, responsive service in a fast-paced guest environment.