Part-Time IT Support & Onboarding Specialist

Access4 Pty; Melbourne; On-site; AUD 38,000 - 54,000; Part time

Job summary

Access4 Pty is seeking a part-time IT Support Officer to assist our internal IT team in Melbourne. You’ll handle day-to-day IT support, setup staff devices, manage accounts, and help with onboarding/offboarding from a tech perspective.

You will work closely with the IT Support & Systems Administrator, contributing to training, documentation, and ensuring security standards while supporting all departments in a friendly, professional manner.

Qualifications

• Certificate III/IV or Diploma in IT or equivalent hands-on experience.
• Solid hardware, OS and networking knowledge.
• Strong stakeholder support and relationship-building skills.
• Excellent written and verbal communication.
• Detail-oriented, proactive problem-solving approach.
• Effective time management across multiple tasks.
• Experience with Microsoft 365, Teams and Windows environments.
• Familiarity with helpdesk ticketing systems.

Responsibilities

• Log, triage and elevate internal service requests in line with defined SLAs.
• Manage the setup and configuration of laptops, mobile devices and user accounts for staff.
• Support onboarding and offboarding processes from a tech setup perspective.
• Maintain IT asset registers, ensuring equipment is properly tracked and labelled.
• Assist with software updates, patching and system maintenance across the business.
• Support the rollout of new internal tools or platforms alongside the IT Support & Systems Administrator.
• Contribute to training, documentation and knowledge-sharing for internal stakeholders.
• Uphold IT security standards and follow Access4's internal policies and procedures.
• Provide friendly, professional support to colleagues across all departments.
• Handle personal data in line with Access4's privacy and data handling policies, and report any actual or suspected data breaches per internal procedure.
• Stay aware of and comply with Access4's ISO certifications (9001, 14001, 27001, 45001), participating in related training and audits as required

Skills

IT qualification

Hardware knowledge

Stakeholder support

Communication skills

Detail-oriented

Time management

Microsoft 365

Ticketing systems

Education

Certificate III/IV or Diploma in Information Technology

Tools

Ticketing systems

Windows environments

Microsoft Teams

Job description

Access4 Pty is seeking a part-time IT Support Officer to assist our internal IT team in Melbourne. You’ll handle day-to-day IT support, setup staff devices, manage accounts, and help with onboarding/offboarding from a tech perspective.

You will work closely with the IT Support & Systems Administrator, contributing to training, documentation, and ensuring security standards while supporting all departments in a friendly, professional manner.