IT Support - Part Time

Align Talent Pty Ltd; Brisbane; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Meaningful community work

Broad Microsoft and Salesforce access

Job summary

Align Talent Pty Ltd partnered with a well‑established community services organisation to appoint a part‑time ICT Support Officer in Brisbane's south. You will onboard new starters, manage accounts and devices, offboard departing staff, and provide frontline IT support across Microsoft 365 and Salesforce.

Working within the ICT team, you report to the ICT Team Leader and perform a steady, process‑driven role focused on security and service excellence.

Qualifications

• Organised and methodical with strong attention to detail.
• Comfortable managing a steady workload without constant supervision.
• Discreet with access and sensitive information; communicates clearly to new starters.

Responsibilities

• Manage onboarding of new starters (accounts, access, devices).
• Offboard departing staff and recover equipment.
• Set up user accounts, permissions and group policy securely.
• Provision devices via Intune and manage them.
• Handle ticket queue with first/second line support within SLAs.
• Support Microsoft 365, Teams, SharePoint, OneDrive and Salesforce users.
• Keep processes and documentation up to date.

Skills

Attention to detail

Organised

Clear communicator

Team player

Tools

Intune

Microsoft 365

Teams

SharePoint

OneDrive

Salesforce

Job description

We're exclusively partnering with a well-established community services organisation to appoint a part-time ICT Support Officer in Brisbane's south. This role is focused on the joiner and leaver side of IT, which takes up the majority of the week. You'll set new starters up with their accounts, access and devices so they're ready to go from day one, and make sure departing staff are offboarded cleanly and securely. The rest of your time is spent on the service desk, working through the ticket queue and resolving day-to-day support requests. You'll report to the ICT Team Leader and work as part of a wider ICT team. This is a role for someone who is organised and process-driven, takes care with the detail, and gets satisfaction from doing a repeatable job properly every time.

Key responsibilities

• Manage the end-to-end onboarding of new starters, including accounts, access and devices
• Offboard departing staff, removing access and recovering equipment
• Set up and manage user accounts, permissions and group policy with security and privacy in mind
• Provision and manage devices through Intune
• Work through the ticket queue, providing first and second line support within agreed SLAs
• Support Microsoft 365, Teams, SharePoint, OneDrive and Salesforce users
• Keep processes and documentation up to date

About you

• Organised and methodical, with strong attention to detail
• Comfortable working through a steady workload without being chased
• Careful and discreet with access and sensitive information
• A clear communicator who makes new starters feel supported
• Works well on your own and as part of a team

Essential experience

• User account and access management across a Microsoft environment
• Device provisioning and management through Intune
• Microsoft 365 support, including Teams, SharePoint and OneDrive
• First and second line service desk support
• Salesforce support

Why you'll want to join

• A part-time role with a clear focus and a steady rhythm
• The chance to contribute to an organisation doing meaningful work in the community
• Exposure to a broad Microsoft and Salesforce environment
• Scope to improve how onboarding and offboarding are run

Additional information

• Part-time, based in Brisbane's South
• Fixed-term contract
• Network, telecommunications and vendor management experience, Azure, Power Automate and ITIL Foundation are all highly regarded
• National police check and Working with Children Check required

Align Talent is committed to connecting great candidates with opportunities where diverse perspectives are valued. Teams with different ideas and experiences are more creative, effective, and innovative. If this role excites you but you don't meet every point on the job description, applications from all qualified candidates are encouraged - skills, curiosity, and enthusiasm matter most.