It Support Officer

Access4 Pty; Melbourne; On-site; AUD 38,000 - 54,000; Part time

Job summary

Access4 Pty is seeking a part-time IT Support Officer to assist our internal IT team in Melbourne. You’ll handle day-to-day IT support, setup staff devices, manage accounts, and help with onboarding/offboarding from a tech perspective.

You will work closely with the IT Support & Systems Administrator, contributing to training, documentation, and ensuring security standards while supporting all departments in a friendly, professional manner.

Qualifications

• Certificate III/IV or Diploma in IT or equivalent hands-on experience.
• Solid hardware, OS and networking knowledge.
• Strong stakeholder support and relationship-building skills.
• Excellent written and verbal communication.
• Detail-oriented, proactive problem-solving approach.
• Effective time management across multiple tasks.
• Experience with Microsoft 365, Teams and Windows environments.
• Familiarity with helpdesk ticketing systems.

Responsibilities

• Log, triage and elevate internal service requests in line with defined SLAs.
• Manage the setup and configuration of laptops, mobile devices and user accounts for staff.
• Support onboarding and offboarding processes from a tech setup perspective.
• Maintain IT asset registers, ensuring equipment is properly tracked and labelled.
• Assist with software updates, patching and system maintenance across the business.
• Support the rollout of new internal tools or platforms alongside the IT Support & Systems Administrator.
• Contribute to training, documentation and knowledge-sharing for internal stakeholders.
• Uphold IT security standards and follow Access4's internal policies and procedures.
• Provide friendly, professional support to colleagues across all departments.
• Handle personal data in line with Access4's privacy and data handling policies, and report any actual or suspected data breaches per internal procedure.
• Stay aware of and comply with Access4's ISO certifications (9001, 14001, 27001, 45001), participating in related training and audits as required

Skills

IT qualification

Hardware knowledge

Stakeholder support

Communication skills

Detail-oriented

Time management

Microsoft 365

Ticketing systems

Education

Certificate III/IV or Diploma in Information Technology

Tools

Ticketing systems

Windows environments

Microsoft Teams

Job description

Job Description

The Opportunity

We're looking for a part time IT Support Officer to join our internal IT team, providing day-to-day technical support to Access4 staff across the business. Working closely with our IT Support & Systems Administrator, you'll help keep our internal systems, hardware and tools running smoothly, supporting everything from helpdesk requests through to systems administration and user training.

What You'll Be Doing

• Log, triage and elevate internal service requests in line with defined SLAs
• Manage the setup and configuration of laptops, mobile devices and user accounts for staff
• Support onboarding and offboarding processes from a tech setup perspective
• Maintain IT asset registers, ensuring equipment is properly tracked and labelled
• Assist with software updates, patching and system maintenance across the business
• Support the rollout of new internal tools or platforms alongside the IT Support & Systems Administrator
• Contribute to training, documentation and knowledge-sharing for internal stakeholders
• Uphold IT security standards and follow Access4's internal policies and procedures
• Provide friendly, professional support to colleagues across all departments
• Handle personal data in line with Access4's privacy and data handling policies, and report any actual or suspected data breaches per internal procedure
• Stay aware of and comply with Access4's ISO certifications (9001, 14001, 27001, 45001), participating in related training and audits as required

What You'll Bring

• A Certificate III/IV or Diploma in Information Technology (or related discipline), or equivalent hands-on experience
• Solid understanding of computer hardware, operating systems and networking concepts
• Strong internal stakeholder support and relationship-building skills
• Strong written and verbal communication skillsA proactive, detail-oriented approach to problem-solving
• Ability to manage time effectively and prioritise across multiple tasks
• Experience with Microsoft 365, Teams and Windows environments
• Prior exposure to helpdesk ticketing systems is preferrable

About Access4

Founded in 2016, Access4 started with a vision to bring unified communications to the MSP market; an automated, singular platform to sell, provision and invoice customers. Today, this platform is known as SASBOSS and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end-to-end partner enablement for service providers.

We live and breathe our slogan of Innovate, Empower and Partner, which represents our commitment to the channel community and drives the growth of the business. As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business. We're also actively working to build a more diverse team, and would love to see more women in tech and telco apply for this role.

Why Join Us?

• Hands-on ownership across internal helpdesk, systems admin and IT operations
• A 3-day working week that supports genuine work-life balance
• Work closely with our IT Support & Systems Administrator in a collaborative, supportive setup
• Join a team that takes ownership and holds itself accountable, while staying approachable and easy to work with
• Modern Richmond office close to public transport, cafés and shops
• Employee Assistance Program (EAP)

Agencies need not apply.