Part-Time Hearing Clinic Client Care Specialist

Sonova AG; Blacktown; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Competitive remuneration package

Salary packaging options

Employee discounts on Sonova products

Online Wellbeing Centre & EAP

LinkedIn Learning Platform

Growth and development opportunities

Values-driven, people-centered culture

Job summary

Sonova's Blacktown hearing clinic in NSW is seeking a dedicated part-time Client Care Representative to join our clinical administration team. You will welcome clients, manage their experience for optimal outcomes, schedule and confirm appointments, and provide essential admin support to audiologists and clinicians.

This permanent part-time role offers training and a supportive, values-driven culture within a leading hearing healthcare provider.

Qualifications

• Prior experience in face to face customer service and/or administration role.
• Passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Resilience, self-motivation and energy.
• Excellent organisational and time management skills.
• Ability to work autonomously and effectively within a team.
• Focus on results and patient outcomes.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Efficiently managing day-to-day operations of clinics, including opening/closing procedures.
• Managing the clinic phone line and shared email inbox.
• Billing clients correctly and handling a range of payments.
• Learning and using a range of software and applications.

Skills

Customer service

Administration

Communication

Time management

Organisational skills

Teamwork

Job description

Sonova's Blacktown hearing clinic in NSW is seeking a dedicated part-time Client Care Representative to join our clinical administration team. You will welcome clients, manage their experience for optimal outcomes, schedule and confirm appointments, and provide essential admin support to audiologists and clinicians.

This permanent part-time role offers training and a supportive, values-driven culture within a leading hearing healthcare provider.