Part-Time Hearing Clinic Client Care Specialist

Connect Hearing Australia; Sydney; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Base salary + monthly bonuses

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Employee discounts on Sonova products

Employee Enrichment Hub discounts

Wellbeing Centre & EAP

LinkedIn Learning access

Job summary

Connect Hearing Australia is seeking a dedicated customer service/admin professional for our Hillsdale clinic. This part-time role (2 days / 15.2 hours weekly) supports clinicians, handles bookings, billing, and daily operations, with paid training provided.

The role suits someone who enjoys helping an older clientele with hearing health and who can adapt to coverage needs. You will join a national network backed by Sonova, with strong learning and growth opportunities in a values-driven team.

Qualifications

• Experience in face-to-face customer service or administration.
• Strong communication and active listening skills.
• Energetic, resilient and well organised.

Responsibilities

• Welcoming clients and managing their experience.
• Scheduling and confirming appointments.
• Providing administrative support to clinicians.
• Managing daily clinic operations and opening/closing procedures.
• Handling clinic phone line and shared email inbox
• Billing clients and processing payments
• Learning and using clinic software

Skills

Customer service

Administration

Scheduling

Billing

Communication

Autonomous yet collaborative

Tools

Computer software

Job description

Connect Hearing Australia is seeking a dedicated customer service/admin professional for our Hillsdale clinic. This part-time role (2 days / 15.2 hours weekly) supports clinicians, handles bookings, billing, and daily operations, with paid training provided.

The role suits someone who enjoys helping an older clientele with hearing health and who can adapt to coverage needs. You will join a national network backed by Sonova, with strong learning and growth opportunities in a values-driven team.