Hearing Clinic Client Care & Admin Specialist (PT)

Sonova; Blacktown; Remote; AUD 30,000 - 50,000; Part time

Benefits offered by this job

Competitive remuneration package

Salary packaging options

Discounts on Sonova products

Online Wellbeing Centre

LinkedIn Learning Platform

Career growth opportunities

Job summary

Sonova, Blacktown, is seeking a dedicated Client Care Representative for its clinical administration team. This permanent part-time role offers hands-on customer service in a hearing clinic, supporting clinicians and coordinating appointments with a focus on exceptional client experiences.

The role operates on a fixed roster (up to 3 days per week) including Thursdays 11:00–19:00, Saturdays 09:00–17:00, and one additional weekday 09:00–17:00, based in Blacktown, NSW.

Qualifications

• Prior experience in face to face customer service and/or administration role.
• Excellent communication and time management skills.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to clinicians (audiologists/audiometrists).
• Managing day-to-day clinic operations, including opening/closing procedures.
• Handling clinic phone line and shared email inbox.
• Billing clients and processing payments.

Skills

Customer service

Administration

Job description

Sonova, Blacktown, is seeking a dedicated Client Care Representative for its clinical administration team. This permanent part-time role offers hands-on customer service in a hearing clinic, supporting clinicians and coordinating appointments with a focus on exceptional client experiences.

The role operates on a fixed roster (up to 3 days per week) including Thursdays 11:00–19:00, Saturdays 09:00–17:00, and one additional weekday 09:00–17:00, based in Blacktown, NSW.