Part-Time Hearing Clinic Client Care Specialist

Sonova International; Sydney; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Base salary plus bonuses

Uniform allowance

Paid parental leave

Paid birthday leave

Employee discounts

Employee wellbeing program

LinkedIn Learning access

Job summary

Connect Hearing in Blacktown, NSW is seeking a dedicated customer service and admin professional for a permanent part-time role up to 3 days per week. You will welcome clients, schedule appointments, assist clinicians, manage daily clinic operations, handle calls and emails, and process payments as part of a friendly, supportive team.

Full training and ongoing support are provided. This role offers meaningful work helping predominantly older clients manage their hearing health within a dynamic

Qualifications

• Face-to-face customer service experience with a focus on client satisfaction.
• Proficient in general office admin and appointment scheduling.
• Comfort with handling payments and billing processes.
• Ability to learn and use clinic software and tools.

Responsibilities

• Greet clients and manage their clinic experience for positive outcomes.
• Schedule and confirm patient appointments.
• Provide admin support to clinicians (audiologists/audiometrists).
• Manage day-to-day clinic operations, including opening/closing.
• Handle clinic phone line and shared email inbox; process payments.

Skills

Customer service

Administration

Communication

Time management

Teamwork

Autonomy

Learning hearing aids basics

Job description

Connect Hearing in Blacktown, NSW is seeking a dedicated customer service and admin professional for a permanent part-time role up to 3 days per week. You will welcome clients, schedule appointments, assist clinicians, manage daily clinic operations, handle calls and emails, and process payments as part of a friendly, supportive team.

Full training and ongoing support are provided. This role offers meaningful work helping predominantly older clients manage their hearing health within a dynamic