Hearing Clinic Client Care Specialist (Part-Time)

Sonova Group; Australia; Remote; AUD 42,000 - 64,000; Part time

Benefits offered by this job

Base salary + bonuses

Salary packaging options

Employee discounts on Sonova products

Wellbeing Centre & EAP

LinkedIn Learning access

Career growth opportunities

Values-driven culture

Dynamic and supportive team

Job summary

Sonova Group operates a hearing care clinic in Morayfield, QLD, seeking a Client Care Representative for clinical administration. The role focuses on delivering exceptional client service, scheduling, and admin support to clinicians in a friendly, community-focused environment.

You will work in a welcoming team, with full training and ongoing support, and flexible hours across a permanent part-time arrangement (3 days) to start, with potential hours coverage as needed.

Qualifications

• Prior experience in face to face customer service and/or administration role.
• A passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Resilience, self-motivation and lots of energy.
• Excellent organisational and time management skills.
• Ability to work autonomously and effectively within a team.
• Focus on results and the best possible outcomes for both our clinic and our clients.
• An interest in learning about features and basic repair/maintenance of hearing aids.

Responsibilities

• Welcoming our clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for our clients.
• Providing administrative support to our Clinicians (Audiologists/Audiometrists).
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures.
• Managing the clinic phone line and shared email inbox.
• Billing our clients correctly and taking a range of payments.
• Learning and competently using a range of software and applications.

Skills

Customer service

Administration

Communication

Active listening

Time management

Teamwork

Resilience

Autonomy

Attention to detail

Learning about hearing aids

Job description

Sonova Group operates a hearing care clinic in Morayfield, QLD, seeking a Client Care Representative for clinical administration. The role focuses on delivering exceptional client service, scheduling, and admin support to clinicians in a friendly, community-focused environment.

You will work in a welcoming team, with full training and ongoing support, and flexible hours across a permanent part-time arrangement (3 days) to start, with potential hours coverage as needed.