Hearing Clinic Client Care & Admin Specialist (PT)

Sonova Group; Sydney; On-site; AUD 23,000 - 32,000; Part time

Benefits offered by this job

Base salary plus monthly bonuses

Salary packaging options

Employee discounts on Sonova products

Employee wellbeing & EAP

Job summary

Sonova Group’s Connect Hearing clinic in Hillsdale, NSW is seeking a client care representative for clinical administration. You will greet clients, schedule appointments and support clinicians, helping to deliver quality hearing care with a friendly, professional approach.

This permanent part-time role (2 days per week, 9:00 am–5:00 pm) offers training, ongoing support and opportunities to grow within a global leader in hearing solutions.

Qualifications

• Experience in face-to-face customer service and/or administration.
• Excellent communication and listening skills.
• Ability to work autonomously and as part of a team with flexibility.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations, including opening/closing procedures.
• Managing clinic phone line and shared email inbox.
• Billing clients and handling payments.
• Learning and using a range of software applications.

Skills

Customer service

Administrative support

Communication

Teamwork

Tools

CRM software

Microsoft Office

Job description

Sonova Group’s Connect Hearing clinic in Hillsdale, NSW is seeking a client care representative for clinical administration. You will greet clients, schedule appointments and support clinicians, helping to deliver quality hearing care with a friendly, professional approach.

This permanent part-time role (2 days per week, 9:00 am–5:00 pm) offers training, ongoing support and opportunities to grow within a global leader in hearing solutions.