Client Care Specialist - Hearing Clinic (Part-Time)

Sonova International; Blacktown; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Competitive remuneration package incl.

Salary packaging options

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Employee discounts via Enrichment Hub

Generous employee discounts on Sonova.

Online Wellbeing Centre & EAP

LinkedIn Learning Platform

Growth opportunities

Values-driven culture

Innovative hearing industry team

Job summary

Connect Hearing in Blacktown, NSW, Australia, is seeking a dedicated customer service/admin professional for a permanent part-time role (up to 3 days per week). You will welcome clients, schedule appointments, support clinicians, handle clinic operations, and manage calls and payments.

The role offers full training, ongoing support, and a chance to contribute to better hearing outcomes for an older client base within a nationwide network.

Qualifications

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• An interest in learning about features and basic repair/maintenance of hearing aids

Responsibilities

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

Job description

Connect Hearing in Blacktown, NSW, Australia, is seeking a dedicated customer service/admin professional for a permanent part-time role (up to 3 days per week). You will welcome clients, schedule appointments, support clinicians, handle clinic operations, and manage calls and payments.

The role offers full training, ongoing support, and a chance to contribute to better hearing outcomes for an older client base within a nationwide network.