Part-Time Hearing Clinic Client Care & Admin

Connect Hearing; Tewantin; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Employee Discounts

Job summary

Connect Hearing in Tewantin, QLD is seeking a Client Care Representative for part-time, clinic-based administration and customer service. You will support clinicians, handle bookings, billing and day-to-day operations while delivering compassionate service to an older client base.

This role offers permanent part-time hours (2 days / 15.2 hours per week) with potential for additional hours. Training provided and opportunities to grow within the team.

Qualifications

• Experience in face-to-face customer service and/or administration.
• Excellent communication and active listening.
• Resilience, self-motivation and energy.
• Strong organisational and time management skills.
• Ability to work autonomously and within a team.
• Interest in learning about features and basic repair/maintenance of hearing aids.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day operations of clinics (opening/closing procedures).
• Managing the clinic phone line and shared email inbox.
• Billing clients and taking payments.
• Learning and using a range of software and applications.

Skills

Face-to-face customer service

Administration

Communication

Active listening

Time management

Organisational skills

Autonomy

Job description

Connect Hearing in Tewantin, QLD is seeking a Client Care Representative for part-time, clinic-based administration and customer service. You will support clinicians, handle bookings, billing and day-to-day operations while delivering compassionate service to an older client base.

This role offers permanent part-time hours (2 days / 15.2 hours per week) with potential for additional hours. Training provided and opportunities to grow within the team.