Client Care Specialist – Hearing Clinic Admin (Part-Time)

Sonova International; Morayfield; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Employee Discounts

Wellbeing Centre

Job summary

Connect Hearing in Morayfield, QLD, is hiring a Client Care Representative for a permanent part-time role (3 days / 22.8 hours per week). Working hours are 8:30 am–4:30 pm, Monday to Wednesday, with flexibility to cover leave.

The position focuses on delivering outstanding client experiences and supporting clinicians across our hearing health services. You will welcome clients, schedule appointments, perform admin tasks, manage the clinic’s communications, handle billing, and use various

Qualifications

• Prior experience in face-to-face customer service and/or administration.
• Excellent communication and active listening skills.
• Ability to work autonomously and as part of a team.
• Flexibility to increase hours for leave coverage.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations including opening/closing procedures.
• Managing the clinic phone line and shared email inbox.
• Billing clients correctly and processing a range of payments.

Skills

Customer service

Administration

Job description

Connect Hearing in Morayfield, QLD, is hiring a Client Care Representative for a permanent part-time role (3 days / 22.8 hours per week). Working hours are 8:30 am–4:30 pm, Monday to Wednesday, with flexibility to cover leave.

The position focuses on delivering outstanding client experiences and supporting clinicians across our hearing health services. You will welcome clients, schedule appointments, perform admin tasks, manage the clinic’s communications, handle billing, and use various